Compassionate conversations
Estimated reading time: 10 minutes
Overview
Compassionate conversations convey authenticity, and connection. It shows the person before you they matter.
Such conversations are powerful as they drive you to act, to help and consider what’s possible for the person outside of their presenting situation.
Using compassion in our communication is displaying warmth and kindness, listening with an open heart and mind, and encouraging each other towards accessing pathways for further support.
Be in the right mind
It’s important to check in with yourself too and make sure you’re willing and able to host this conversation.
A quick body scan can help:
- Am I calm, ok and in the right frame of mind?
- Do I have time and attention to offer a compassionate conversation?
- Is there a quiet space available?
- Is there someone else who I could refer to?
If you're concerned about providing support to someone who may be experiencing suicidal thoughts, there's no need to worry. Resources are available to help, such as the following fact sheet.
Fact Sheet: When someone is thinking about suicideExample conversation
The following example will equip you with a conversation starter to ‘check in’ with people visiting your business setting who may be showing some signs of emotional distress.
Our goal in creating the compassionate village is to empower you to notice, and engage meaningfully by connecting and listening with heart and referring to further support.
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Start by asking:
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"Hi there, are you ok?"
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"Do you need to talk?"
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If they answer -
No, I’m not so good.
Be present and gently curious – enquire some more.
If they answer -No, all good thanks.
Something feels wrong and your sixth sense is on alert.
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"It looks like something could be troubling you.
We could move to a quiet space and chat some more over a warm drink."
Tune in, engage warmly and meaningfully, be present, listen with your heart and ears.
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Collaborative approach to action
or"What would help right now?"
"When I’ve been struggling I find it helpful to have someone to talk to."
"We can continue to sit together, talk and look at other resources for support."
"We could call your local Safe Space together or other support. For example, your GP."
Safe Space and connecting to care
Safe Space follow-up to check-in
Click the following link to R U Ok? and then try the interactive video roleplay conversation.
Useful links
More information about Safe Place and other materials can be found at:
Strengthen your wellbeing with links to apps, podcasts, a mindfulness intro course, guided meditation and links to other supports: